Laptop, Chromebook and Email Support

Please contact our IT Helpdesk, located in Nashville, for any trouble related to your laptop computer or email support.  (615) 277-8924 or cpshelpdesk@bethelu.edu.

Note: For Online Classroom (V-Camp) support, please call 1-800-313-3450

Frequently Asked IT Questions

Browser Questions

You can surf the web and Google Chrome will not save a record of the pages that you have visited when you browse in incognito mode. To do this, you need to open an incognito window on your laptop or Chromebook, once the window is open you can browse without a record of your activity. Anything that you download however will be saved to your downloads folder.

Open an incognito Window(keyboard shortcut Ctrl+Shift+N)

  • Open your Chrome browser
  • Tap the Menu in the top left of your browser (box with three lines)
  • Choose New Incognito window

This error is associated with a common error in Google Drive and could mean that your documents are temporarily unavailable. Generally, this error will resolve itself within a couple of minutes.

If Google Drive loads but you are unable to view your files, try clicking on another view, such as “all items” or “owned by me”, doing this should make the error disappear.

 

Websites can determine if you are a first-time or a returning visitor. The first time that you visit a website, your computer is assigned a ID number and a record of the date is stored in a file called a cookie. The next to you go to this same website, this cookie is read to determine if you have been to the website previously. These cookies are used for the purpose of displaying ads, for a first-time visitors these ads could be introductory advertising and for a repeat visitor the ads could differ and appear as never seen before ads. These ads are often targeted to your shopping interest and interests.

nnnnn

You are able to edit, delete, and organize your bookmarked webpages. You are also able to update your bookmarks across other devices, learn how to manage your bookmarks by visiting the Manage Bookmarks page.

Tag: browser

If you are unable to a webpage or it loads slowly in Google Chrome try closing and restarting Chrome. If by chance, multiple webpages will not load for you or your Chrome browser keeps crashing you can lean how to repair Google Chrome if it is crashing or will not open.

  • First try restarting Chrome by closing it and reopening it. (Keyboard shortcut Crtl+Q)
  • Try to load the webpage again.
  • You can reopen the tabs that you had open last by using keyboard shortcut Ctrl+Shift+T

If these steps above did not work and you still experience the same issues continue to the next steps.

  • Try closing all other tabs except the one with the page you are trying to load.
  • Clear your cache and cookies.
  • Try using a different browser to load the same webpage you are experiencing the issues with. If you experience the same problems, it is most likely that the issue is either resulting from your device or the webpage itself.
  • Restart your computer.
  • You can Report Issues to Chrome regarding webpage crashes.
  • Contact the owner of the website to report the issue.
  • If the webpage cannot load in a different browser, they may be an issue with the website.
  • The last thing you can do it to try using another device to load the webpage. If this works for you, there a few more things that you can do to try and fix this issue.
  • Check to ensure that you have an internet connection.
  • Check to see if there are any Windows updates available for your laptop.

Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.
Choose the beginning of time in the drop down menu beside “Obliterate the following items from:”
Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.
Choose Clear Browsing Data.
Close and reopen Chrome.


 

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.
Check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Close and reopen Internet Explorer.


 

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.
Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Lastly, close and reopen Internet Explorer.
Shortcut (ctrl+shift+del)


 

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)
From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.
Close and reopen Firefox.


 

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.
If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari.Check only Remove all website data.
Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.
Check only Remove all website data.
Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.
On the Privacy tab, select Remove All Website Data.
Click Remove Now.


 

Additional troubleshooting steps

Try a different browser
With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS
When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

  1. Open command prompt.
  2. Type the command: ipconfig /flushdns
  3. Restart the computer.
  4. Mac OS X v10.6

Mac OS X v10.6 Instructions:

  1. Open terminal
  2. Type the command: sudo dscacheutil -flushcache
  3. Press enter and restart the computer
  4. Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

  1. Open terminal
  2. Type the command: sudo killall -HUP mDNSResponder
  3. Press enter and restart the computer

You are able to save webpages that yo’d like to access again with the use of bookmarks.

Bookmark a webpage

  • From the page that yo’d like to bookmark, click the star icon on the top right side of your browser near the menu
  • Notice that the star changes from clear to yellow
  • You will see a box pop up and allow you to change the name ofthe page
  • You can also assign the bookmark to a foldern
    • You can create a new folder by clicking the black triangle near Bookmarks Barn
      • Click Choose another folder
      • Click New Folder
      • Give the folder a new name and click Save
Tag: browser

No, cookies are not a security threat as they do not contain personal information such as passwords, your name, or address. You are simply being identified on the website as a first-time or repeat visitor.

When you see an “Aw Snap!” message, Google Chrome is having issues and cannot load the page you are trying to access. There are however a few things that you can do that may be able to correct this problem.

  • Try reloading your page by clicking the reload or refresh button
  • Close all of you open tabs, except for the tab that has the “Aw Snap!” message,and then try reloading your page again
  • If the page will still not load, restart your device and try loading the page again.

After you have tried all of these troubleshooting steps and still receive the “Aw Snap!” message, you can send feedback to Google but clicking on the message at the bottom of the page that says Send Feedback.

Chromebook Questions

You can locate the user manual for your Chromebook directly by clicking here.

Technology is shipped directly to students or given to students in person during New Student Orientation prior to the start of class.

If you did not receive your technology please contact your Adviser and they will assist you in receiving your technology.

The Google Chrome OS is an operating system which makes use of cloud storage for your applications and documents. The Google OS automatically updates on its own so you don’t have to be hassled by update installations or backing up your important documents. Because the Google Chrome OS has multiple layers of security and keeps itself up to date, your documents are safe from the threats of viruses, malware, and other harmful possibilities.

Find out more about Google Chromebooks here.

Google Cloud Print is a revolutionary technology that allows you to connect your printer to the web and print from anywhere literally. By using this technology, you can print from applications used daily which have the Google Cloud Print logoand from multiple devices that are connected to the web. You caneven share your printers with others! Print what you want, wherever you are with Google Cloud Print. When you have a printer associated with you Google account, you can print from your Chromebook when signed in with the same Google account.

Connecting your printer Google Cloud Ready printer

  • Some printers come Google Cloud Print ready, if your is- check the manufacturer’s instructions for connecting to Google Cloud Print.

Connecting your classicprinterGoogle Cloud printer

    • Make sure the printer is on.
    • Login to your computer and open Google Chrome.
    • Click the Chrome menuin the top right corner of the browser menu bar.
    • Choose Settings.
    • Choose Show Advanced Settings.
    • Scroll down to the Google Cloud Print area and click Add printers.
    • Sign into your Google account if prompted.

 

You may be asked to enter an application specific password rather than your Google account password if you enabled 2-step verification (two-factor authentication)

 

    • Choose the printer or printers you want to connect and then choose Add printer.

 

nn

Learn more about how Google Cloud Print works here.

Printing with Google cloud Print

You can print files from your computer and with Google Chrome. Additionally, you can print from applications that you’ve installed on various devices such as your smart phone, Chromebook, laptop, IPad, and other devices. A list of applications that work with Google Cloud Print can be found here.

Printing files from your computer

  • Go to your Google Cloud Management Page.
  • Choose Print in the top left corner.
  • Select Upload file to print and then choose Select a file a from my computer.
  • Browse for a file to and then select Open.
  • Choose the printer yo’d like and then click Print.

Printing with Google Chrome

  • Click the menu in the top right corner.
  • Choose Print.
  • Click Change in the Destination area.
  • Choose the printer yo’d like and then click Print.

In a sense, your Chromebook is another breed of a laptop. The major difference between your Chromebook and other laptops is its Google Chrome operating system (OS). Your machine is designed to run the Google Chrome OS instead of Microsoft Windows or the Mac OS. Another difference which distinguishes your Chromebook from other laptops, is that its applications and documents are stored in the cloud rather than a slow internal hard drive.

Accessing your applications and documents is easier and quicker. You can also access your apps and documents from multiple devices across various platforms. With virus protection built-in, multiple layers of security, and automatic updates, your Chromebook keeps your documents and applications safe from viruses, malware, and other possible security issues.

Learn more about your Chromebook here.

 HDMI

downloadHigh-Definition Multimedia Interface (HDMI) is a unique technology which offers a interface for any audio or video source. and audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in a HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port


 

VGA

download (1)

The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally these cables ends are colored blue. To setup your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.

Technology is shipped directly to students or given to students in person during New Student Orientation, prior to the start of class.

If you did not receive your technology please contact your Adviser and they will assist you in receiving your technology.

Using your Chromebook you are able to video chat with up to 9 people by using the free Hangouts app.

  • Press the search keySearch.
  • Choose Hangouts call.
  • Add the email addresses of your favorite contacts under “Add people to this video call.”
  • Click the blue Submit button to start your video chat.

n

You can remove synced files from your Chromebook by turning off your Google Drive.

Turn off Google Drive

  • Make sure you are online, and login to your Chromebook.
  • Open Chrome .
  • Navigate to your Google Drive by going to drive.google.com.
  • Click on the setting icon  in the top right hand corner.
  • From the offline area,uncheck the box next to:Sync Google Docs, Sheets, Slides & Drawing Files to this computer so that you can edit offline.
  • Select Done.

Your Chromebook allows you to use file such as images, media, documents, and PDF documents. These files can be can saved, opened, and deleted from your Chromebook, Google Drive, and even an external hard drive. A complete list of file types, storage drives, and peripherals that are compatible can be found here.

Searching for files

  • You can search for files by clicking the search key (magnifying glass key on keyboard).The search results reflect matches from the folder that you are in.

Opening a file

  • Click the launcher at the bottom left corner (magnifying glass icon)
  • Select Files
  • Using the left menu, you can choose the files yo’d like to view.

Deleting a file or a folder

  • Click the launcherat the bottom left corner (magnifying glass icon).
  • SelectFiles.
  • Click the file or a folder that you want to delete.
  • Click the trashcan icon.

Saving a file

You can save a page you are viewing as a file by using the keyboard shortcut, Ctl + S and then choose the location where you would to save it.

  • If you wan to save a file to your Chromebooks hard drive, you will need to select the downloads folder.
  • If you want to access you file anytime online and from any device, you will need to selectGoogle Drive.

**Please beware that files in your downloads folder will automatically be deleted if your Chromebooks memory is running low.

You may want to setup a default location where your files will automatically be saved. This can be done in just a few steps:

  • Where your account picture appears, click on the status area.
  • Choose Settings and then Show Advanced Settings.
  • From the Downloads section, you can select a default downloads location by clicking Change

Open a window on your Chromebook screen

  • Click the Chrome icon  from the shelf.
  • If a window is already open, you can open another window by pressing Ctl + N.

Minimize a window

  • You can minimize a window by pressing the minimize button .

Maximize a window

  • You can maximize a window by pressing the maximize button .

View full-screen

  • Press the full screen/F4 key .

Switch between windows

  • Press the window switcher key .

Dock windows

Dock windows for a split-screen effect, windows can be docked to the left or the right

  • Click and hold the maximize button .
  • Drag to the left or tight by pressing the corresponding arrow  or .
    • Keyboard shortcut: to dock left press Alt + [ and to dock right press Alt + ].

Many of us utilize multiple WIFI networks between home, school, work, and our favorite coffee shops. Your Chromebook automatically connects to internet connections in a specific order unless you designate it to connect to specific one. This order is as follows:

  1. Wired local area network (LAN)
  2. Secure wireless network
  3. Unsecured wireless network
  4. Mobile data network

Set up your Chromebook to automatically connect to a network

This feature is helpful especially if you have use several networks and spend a majority of time near a specific network.

  • From the status area where your account picture is, click the status area.
  • Choose Settings.
  • In the Internet connection area, choose WIFI network.
  • Place a check in the box for Automatically connect to this network.
  • Click Close.

Manage ChromebookWIFI settings to prefer a network to connect to

This feature is useful to designate which network you prefer to connect to when surrounded by more than one.

  • From the status area where your account picture is, click the status area.
  • Choose Settings.
  • In the Internet connection area, choose WIFI network.
  • Place a check in the box for prefer this network.
  • Click Close.

Forgetting networks

Sometimes it is useful to clear your network list of networks that you no longer need access to or use. Forgetting networks helps eliminate networks in your list that are no longer want to see in the list.

  • From the status area where your account picture is, click the status area.
  • Choose Settings.
  • In the Internet connection area, choose WIFI network.
  • Click Preferred networks.
  • Use the touch-pad or mouse to point at the network you wish to forgot and click the X.
  • Click Close.

You can make free phone calls within the US and to Canada with your Chromebook using the Hangouts app. You are able to call multiple numbers simultaneously, and also combine phone calls using the multi-way video chat,getting everyone on the line at one time.

  • Press the search keySearch.
  • Choose Hangouts call.
  • Choose Add Telephone and enter the phone number.
  • Click the green Call button to be connected.

Find out more about phone calls using Hangouts here.

When you power on your Chromebook for the first time, you will see a screen which asks you to sign in using a Gmail account. It is recommended that you sign in the your Chromebook using your Bethel University Gmail account, you will be able access and share your school documents.

You can also add other Gmail accounts to your Chromebook from the sign on screen. Up to 17 additional Gmail accounts can be added to your Chromebook.

To add another person to your Chromebook follow the steps below:

  • If you are currently signed in to your Chromebook, sign out.
  • At the sign on screen, click Add Person
  • Enter the Gmail username and password, click Next
  • Choose a picture for the new account, you can change your picture after signing in to your Chromebook.

If you do not have an additional gmail account, you will need to create one. Some Chromebooks allow you to create a Gmail account by clicking on More Options and then Create New Account.

You can connect your Chromebook to a monitor or TV by using the Chromebook’s HMDI port. After you have connected your Chromebook to a monitor or TV, you can extended your desktop across multiple screens or mirror your Chromebook desktop onto a larger screen.

To connect a monitor or TV to your Chromebook, plug a HDMI cable from your monitor or TV into the HDMI port on your Chromebook.

If your monitor or TV does not have an HDMI port, it may have a display Port, DVI, or VGA port. If this is the case, the instructions included with your Chromebook will tell you what type of adapter you need.

Adjusting, Rotating, and Aligning Your Screen

You may need to adjust your screen settings, this can easily be done in just a few steps:

  • Click the status area, where your account picture appears.
  • Click the external display section and then click Manage displays.n
    • Here you can identify displays or adjust their location.n

Mirroring the display

  • Press Ctl and 

Rotating the image

  • Using the drop down menu to rotate the image on your separate monitor.

Centering the screen

  • Click TV alignment.
  • You can move your viewing area by pressing the arrow and shift keys until you are satisfied with its alignment.

Using the display across multiple screens

  • Check the box for Enable Unified Desktop mode.

When your Chromebook powers up, you can check to see if it is connected to a WIFI network by clicking the status area where your account picture appears. If your Chromebook is connected to a WIFI network, you will see the WIFI on icon. If you see the WIFI off icon, you will need to turn on your Chromebooks WIFI.

Turn on WIFI

  • Click on the WIFI off icon.
  • Click No Network.
  • Click Turn on WIFI or click the enable WIFI icon.

Connect to a secure network

  • You will need to select the network that you want to connect to, click the secure network icon.
  • Enter the network password and press Enter.

Connect to a WPA2 enterprise network

  • Where your account picture appears, click the status area.
  • Choose Settings.
  • Under Internet Connection, choose Add Connection.
  • Choose Add WIFI.
  • Choose Advanced.
  • Next, enter your WPA2 network credentials
  • In the Sever CA certificate field, you need to choose Default if the server certificate is currently installed on your Chromebook. This can be checked by visiting:chrome://settings/certificates in your browser, then clicking Authorities*The networks administrator may need to install the server certificate in if isn’t already installed.
  • Click Connect.

Additional Chromebook WIFI troubleshooting topics can be found here.

  • Your Chromebook can connect to open networks that don’t require a password and secure networks that use WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settingswith these standards: 802.11 a/b/g/n and 802.11ac for AC equipped Chromebooks.

Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.
Choose the beginning of time in the drop down menu beside “Obliterate the following items from:”
Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.
Choose Clear Browsing Data.
Close and reopen Chrome.


 

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.
Check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Close and reopen Internet Explorer.


 

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.
Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Lastly, close and reopen Internet Explorer.
Shortcut (ctrl+shift+del)


 

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)
From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.
Close and reopen Firefox.


 

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.
If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari.Check only Remove all website data.
Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.
Check only Remove all website data.
Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.
On the Privacy tab, select Remove All Website Data.
Click Remove Now.


 

Additional troubleshooting steps

Try a different browser
With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS
When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

  1. Open command prompt.
  2. Type the command: ipconfig /flushdns
  3. Restart the computer.
  4. Mac OS X v10.6

Mac OS X v10.6 Instructions:

  1. Open terminal
  2. Type the command: sudo dscacheutil -flushcache
  3. Press enter and restart the computer
  4. Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

  1. Open terminal
  2. Type the command: sudo killall -HUP mDNSResponder
  3. Press enter and restart the computer

If you want to get to and access your documents on your Chromebook when you are offline or not connected to the internet, you will need to make them available offline. You can use Google Drive to edit and view saved documents while offline.

You will need to make sure Google Drive is turned on so that you can save documents for offline use.

Turn on Google Drive

  • Make sure you are online, and login to your Chromebook.
  • Open Chrome .
  • Navigate to your Google Drive by going to drive.google.com.
  • Click on the setting icon  in the top right hand corner.
  • From the offline area, check the box next to: Sync Google Docs, Sheets, Slides & Drawing Files to this computer so that you can edit offline.
  • Select Done.

Your files will now begin to sync with your Chromebook and your Google Drive, depending on the amount and size of the files this process may take several minutes.

You can remove synced files from your Chromebook by turning off your Google Drive.

Turn off Google Drive

  • Make sure you are online, and login to your Chromebook.
  • Open Chrome .
  • Navigate to your Google Drive by going to drive.google.com.
  • Click on the setting icon  in the top right hand corner.
  • From the offline area, uncheck the box next to:Sync Google Docs, Sheets, Slides & Drawing Files to this computer so that you can edit offline.
  • Select Done.

Files can be moved from your Chromebook’s”downloads” and into your Google drive by clicking and dragging them to your Google Drive folder.

You can make changes to the way your Chromebooks touch-pad works and how the mouse pointer moves.

Change touch-pad settings

  • After signing into your Chromebook.
  • Click the status area where your account picture is.
  • Choose settings.
  • Under the Device area, use the slider to adjust the speed of your touch-pad or mouse pointer.
  • Click Touch-pad settings to:
  • swap the primary mouse buttons
  • turn on or off the tap-and-click feature
  • change the scrolling method
  • Choose OK.

Resolve touch-pad issues

If you experience issues with your touch-pad not functioning, there are troubleshooting steps you can try to resolve this issue. It is recommended that you test the touch-pad after each step to see if it starts working.

  • Examine the touch-pad for dirt, dust, or other obstructions.
  • Press the Esc key multiple times.
  • Drum or tap the touch-pad for at least 10 seconds.
  • Try restarting your Chromebook.
  • Perform a hard reset on your Chromebook.
  • Lastly, login to your Chromebook to see if the issue still occurs. If logging in with a different account reveals that the touch-pad works, you will need to remove the account that causes touch-pad issues and then re-add the account.

Performing a Hard Rest on your Chromebook

You can reset your Chromebook to factory default settings by performing a hard reset.

  • Unplug your Chromebook.
  • Use a paperclip, press the small hole on the backside of your Chromebook as indicated in your user guide.
  • Plug in the power adapter.

E-Portal Questions

The E-Portal is a system which gives you real-time access to the following information:

  • Billing ledger and balance
  • Final grades
  • Print unofficial transcripts
  • Course registrations
  • Financial aid information

The E-Portal can be accessed by navigating to:

http://eportal.bethelu.edu/estudent-cps/index.asp

Your username is: your first initial + last name + last 2 of social (cpeterson24)

Your password is: your complete social security number including the dashes (111-22-3333)

If you are unable to login in to the E-Portal system, please contact the IT HelpDesk at:

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-6 pm Monday-Friday

 

The E-Portal can be accessed by navigating to:

http://eportal.bethelu.edu/estudent-cps/index.asp

Your username is: your first initial + last name + last 2 of social (cpeterson24)

Your password is: your complete social security number including the dashes (111-22-3333)

If you are unable to login in to the E-Portal system, please contact the IT HelpDesk at:

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-6 pm Monday-Friday

The E-Portal can be accessed by navigating to:

http://eportal.bethelu.edu/estudent-cps/index.asp

Your username is: your first initial + last name + last 2 of social (cpeterson24)

Your password is: your complete social security number including the dashes (111-22-3333)

If you are unable to login in to the E-Portal system, please contact the IT HelpDesk at:

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-6 pm Monday-Friday

Email Questions

Post Office Protocol (POP) is a protocol or language that transfers email from servers and allows it to be accessible using a email client. There are numerous choices of email clients such as Outlook, Apple Mail, and Eudora which use POP to deliver email.

Some of the advantages of using email clients is that your email is stored locally on your devices and available to you offline. This means that you only need to be connected to the internet when trying to send or receive email. Another great advantage of using POP and an email client is that you can view multiple email accounts in one email box at once, consolidating your email can be a time saver if you have multiple email accounts to manage.

You can learn more about the basics of POP here.

Can you POP your Bethel Gmail account to a email client?

Yes, you can pop your email into another email client such as Outlook, Apple Mail, and Eudora!

Learn how to pop your Gmail here

 

Tag: email

In order to send files or attachments from your Gmail you will need to know where the file is located in your computer.

Add an attachment to your email

  • Create a new email by clicking Compose in the top left of your screen
  • To attach a file to your new email message, click the paperclip icon, next to the send button.
  • Now you will need to browse to your files location and click on it.
  • Clock Open.

Remove attachments

  • Remove attachments from your email message by clicking on thexnext to the file near the bottom of your message.

Attachment limits on file size

Many email systems place limits on the size of file attachments to no more than 5 or 10 megabytes in size. Gmail allows you to send attachments up to 25 megabytes (MB). There are a number of alternatives to sending files which are larger.

You can take advantage of GoogleDrive by visiting:https://drive.google.com

Google Drive comes with 15 GB of free storage and allows users to transfer files of larger size between computers with ease and very little hassle.

Tag: email

If you have forgotten your Bethel student email password or username, please contact the Help Desk by visiting:

http://bethelsuccess.net/email/

Tag: email

You can login to your Bethel University student email by visiting:

https://mail.google.com/a/bethelu.edu

Tag: email

Many email systems place limits on the size of file attachments to no more than 5 or 10 megabytes in size. There are a number of alternatives to sending files which are larger.

You can take advantage of GoogleDrive by visiting: https://drive.google.com

Google Drive comes with 15 GB of free storage and allows users to transfer files of larger size between computers with ease and very little hassle.

Tag: email

You can change your password at anytime by following the steps below:

  • Sign in to your Bethel Gmail account
  • In the top right hand corner, to the right of your name, click the Gmail Apps icon 
  • Click on the “My Account” option
  • In the “Sign in and Security” section, select Signing into Google
  • Choose Password
  • Enter your password information, and then select Change Password
Tag: email

Post Office Protocol (POP) is a protocol or language that transfers email from servers and allows it to be accessible using a email client. There are numerous choices of email clients such as Outlook, Apple Mail, and Eudora which use POP to deliver email.

Some of the advantages of using email clients is that your email is stored locally on your devices and available to you offline. This means that you only need to be connected to the internet when trying to send or receive email. Another great advantage of using POP and an email client is that you can view multiple email accounts in one email box at once, consolidating your email can be a time saver if you have multiple email accounts to manage.

You can learn more about the basics of POP here.

Can you POP your Bethel Gmail account to a email client?

Yes, you can pop your email into another email client such as Outlook, Apple Mail, and Eudora!

Learn how to pop your Gmail here

Tag: email

General Questions

You can download the Amazon Kindle App here:

HTTP (Hyper Transfer Protocal) is the communication protocol or language which enables web browsing.

HTTPS (Secure Hypertext Transfer Protocol) Indicates a secure and encrypted http connection.

A strong password includes the use of letters (upper and lower case), numbers, and special characters. A strong password generally has a minimum of 12-14 characters in length.

Here are some general guidelines pertaining the the creation of a strong password:

  • Has a minimum length of 12 characters
  • Includes the use of numbers, special characters,capitol letters, and lower case letter.
  • Isn’t a word in the dictionary or a combination of dictionary words
  • Doesn’t include common substitutions -for example,”Learn1ng” in’st strong simply because a 1 was used instead of i.

You can mix it up and create strong passwords -for example, “LiquidLearning!123” fits most of the above requirements. It is 18 characters long and includes upper and lower case letters, a symbol, and some numbers. But it is however fairly obvious because of the words in the phrase are found in the dictionary, the letters a capitalized in the traditional way, there is only one symbol, all the numbers are on the end and in order.

A GREAT TRICK

A great way to create memorable passwords which are strong is to think of a phrase.

For example- My favorite teacher from the5th grade was Mrs. Rambo

This phrase creates the password- Mftft5gwMrs.R!!

Use the first letter of each word to generate your strong password, don’t forget to include special characters!

Another example- Bethel University was founded in 1842 in McLemoresville, Tennessee

*BUwfi1842iM,T

Your classes E-Books generally show up in your Kindle library a few days before class begins. If your book does not appear in your library by the first day of class, you can contact: crstudentsupport@bethelu.edu

Please be sure to include your full name and the class you are enrolled when sending this email.

Recommended Requirements – Attendees

  • Windows 7 and higher / Mac OSX 10.7 and higher**
  • Newest version of Internet Explorer, Mozilla Firefox, Chrome or Safari Web Browser
  • Wired (no tWiFi) Broadband internet connection with an upload speed of 1Mbps or more
  • Most recent version of Adobe Flash player:http://get.adobe.com/flashplayer
  • Turn pop up blocker off or put www.anymeeting.com in your allowed list

*Linux/UbuntuOperating System is not supported at this time

*Mobile phones are not supported at this time
*Microsoft Surface and Surface Pro 4 tablets are not supported at this time

TOP 10 Best Practices

  1. Use strong passwords
  2. Ensure that your computer is protected with anti-virus software
  3. Keep Windows up to date by downloading and installing updates
  4. Protect your information when using the internet and sending email
  5. Minimize the storage of personal sensitive information
  6. Never download or install unsolicited software
  7. Secure and lock your computer when leaving it
  8. Create backups of your files and store them securely
  9. Put your computer to Sleep or Hibernate when not using it
  10. Avoid Pirated or Cracked software

There are a number of ways to ensure that your personal sensitive information is safe while using the internet or sending an email.

  • Use trusted and secure websites when entering your personal sensitive information.
  •  Look for a secure connection on websites, https (not http) should appear in the websites URL address. The S in https indicates that the site is a secure connection.
  • Use caution when working over a wireless connection. Any sensitive information including passwords that are sent over a non encrypted wireless connection are relatively easy for hackers to intercept.
  • Don’t send personal sensitive information via text or instant message as these are generally not secure methods.
  • Use extreme caution with file-sharing software as this opens your computer up to possible attacks from hackers and malicious files.
Tag: email

When you initially started the application, you where emailed a link to the application. Check you email inbox for this email, be sure to check your spam folder. If you still cannot locate this email, you should contact your adviser. If you are unsure of who your adviser is, you should contact the campus which is closest to your location:

CAMPUS LOCATIONS

 

Bethel Univsersity, College of Professional Studies
Information Technology Help Desk
1801 West End Ave Suite 220
Nashville, TN 37203

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-4:30 pm Monday-Friday

You can access the system test at www.anymeeting.com/systemtest

If your system meets the minimum requirements to participate in a meeting, then you should see the following:

From the system test page you are also able to test your network connectivity and speakers.

Make sure that you are using a wired connection – A wireless connection could be less dependable and could possibly drop you from the orientation

Turn off all other applications on your computer until the orientation has ended

If you are on a shared network, ask others to refrain from streaming video or music while you are attending the orientation

No Cell Phones!

Make sure that your audio equipment is working properly – check for loose cables or switches on your speakers or headset that could cause faulty performance

Not at all. You will be provided a link to the meeting and will be able to use the newest version of Internet Explorer, Mozilla Firefox, Chrome or Safari Web Browser to attend you virtual new student orientation.

No. You will be provided a url link to attend the virtual new student orientation and be able to access the orientation using the newest version of Internet Explorer, Mozilla Firefox, Chrome or Safari Web Browser.

Google Apps Questions

This is a common error that occurs when you rename, move, or delete the Google Drive folder from your computer.

If you moved or renamed the Google Drive folder to a anotherplace on your computer

  • Click on the Google Drive folder in your computer’s toolbar
  • Choose “error – Google Drive Folder is missing”
  • Choose Locate Folder
  • Select the folder in its new location or the renamed version of the folder,and choose Open
  • Google Drive will reconnect

If you deleted your Google Drive folder

  • Click on the Google Drive folder in your computer’s toolbar
  • Choose “error – Google Drive Folder is missing”
  • Choose Disconnect account
  • Sign in again and you will be asked to choose a new location for your Google Drive folder

You can download or save Office files to an office format in Google Docs, Sheets, and Slides as represented in the list below.

  • Documents: .docx
  • Spreadsheets: .xlsx
  • Presentations: .pptx

You can open the below listed type of file with Office Compatibility Mode (OCM):

  • Documents: .doc and .docx
  • Spreadsheets: .xls, xlsx, .xlt, .xlsm, .xltm, and .xlam
  • Presentations: .ppt and .pptx

You can convert the below listed types of files to Google Docs, Sheets, and/or Slides:

  • Documents: .doc, .docx, .dot, .dotx, .dotm, .html, plain text (.txt), .rtf, and .odt
  • Spreadsheets: .xls, .xlsm, .xlsx, .xlt, .xltm, .ods, .cvs, .tsv, .txt, .tab
  • Presentations: .ppt, .ppt, .pps, .ppsx, .ppsm, .pot, potxx, potm, odp
  • Drawings: .wmf, .emf
  • OCR: .jpeg, .gif, .pdf, .png

Optical Character Recognition (OCR) uses automated computer algorithms to convert images that include text into text documents. These images can be converted individually or in multi-page PDF documents. Some types of files that are compatible with OCR are image or PDF files obtained from flatbed scanners or photos taken with digital cameras or mobile phones.

File size limitations

  • The maximum file size for images including .jpg, .gif, .pgn, and .pdf is 2 MB.

Requirements of .pdf files for the best results

  • Minimum height of 10 pixels for text in the document, high-resolution files are best
  • The document must be right-side up, Google Drive will not recognize files with a different physical orientation
  • The image quality should be sharp,with even lighting, and clear contrasts. Motion blurred or bad camera focus will result in decreased quality of the detected text
  • The language, fonts, and character sets for the Google OCR engine recognizes a very large assortment of character sets automatically. The OCR engine can read left to right, right to left, and text written vertically. Better results are common with Ariel and Times New Roman fonts.

Google Slides is an online presentation application, allowing you to import some PowerPoint documents into Google slides. You can access, create and edit your presentations where from any smartphone, tablet, or computer for free. Google Slides enables editing documents simultaneously with others, in addition to embedding your presentations directly to a website.

You can find additional information on Google Slides here.

Google Sheets is an online spreadsheets application, allowing for online collaboration with others. You can import your existing Excel documents into Google Sheets, as well as create and edit new Sheets easily. There is a variety of templates and pre-made spreadsheets to choose from, including colorful charts and graphs. There are also built-in formulas and pivot table that will save you time and simplify your work.You can access and edit your spreadsheets from anywhere using a smartphone, tablet, or computer.

You can find more information on Google Sheets here.

Google Drive is an online space where you can store all your documents. Keep all your work in one place, view file formats even if you don’t have the software, and access your files from any device.

When you change or delete a file stored in one of these locations, Drive makes the same change everywhere else so you do not have to.

  • Drive gives you 15 GB of free Google online storage
  • You can store photos, stories, designs, drawings, videos, documents- just about anything
  • You can access your files from any smartphone, tablet, or computer wherever you go, your files come with you
  • You can invite others to view, download, and collaborate with your files

Google Docs is an online word processor that allows you to collaborate with others in real-time, create and edit new documents, and convert existing Word documents into Google Docs. Google Docs allows you to easily format text and paragraphs by offering hundreds of fonts, add links, images, and drawings. You can choose from a wide variety of templates, reports, and pre-made documents. You can access your documents from anywhere with your smartphone, tablet, or computer.

You can find more information on Google Docs here.

 

Many email systems place limits on the size of file attachments to no more than 5 or 10 megabytes in size. There are a number of alternatives to sending files which are larger.

You can take advantage of GoogleDrive by visiting: https://drive.google.com

Google Drive comes with 15 GB of free storage and allows users to transfer files of larger size between computers with ease and very little hassle.

Tag: email

You can open and edit your files using Office Compatibility Mode (OCM). This feature enables the ability to open and edit Microsoft Office files in your Google Drive, the Docs, Sheets, and Slides homes screens & apps, and Gmail. To do this, follow the steps below.

Check to see if you are using Office Compatibility Mode

  • Open an office file
  • Click File at the top left side
  • If you see “Office Compatibility Mode” at the top of your menu, you are able to edit the file or save it as a Google Docs, Sheets, or Slides file.

You can create spread sheets and collaborate with others in real-time using Google Sheets.

Creating a spread sheet in Google Sheets

  • Press the search keySearch.
  • Choose Google Sheets.
  • A new spread sheet will open, this spread sheet saves itself automatically while you work.

You can create presentations and collaborate with others in real-time using Google Slides.

Creating a presentations in Google Slides

  • Press the search keySearch.
  • Choose Google Slides.
  • A new presentation will open, this presentation saves itself automatically while you work.

You can create documents and collaborate with others in real-time using Google Docs.

Creating a document in Google Docs

  • Press the search keySearch.
  • Choose Google Docs.
  • A new document will open, this document saves itself automatically while you work.

Using your laptop or Chromebook, go to your Google Drive settings. Click the check box that says, “Convert Uploads”.

This feature enables you to upload files like Microsoft Word and convert them upon opening them.

Supported files

Here is a list of the types of files supported by Docs, Slides, and Sheets.

  • Documents: .doc, .docx, .docm, .dot, .dotx, .dotm, .html, plain text (.txt), .rtf, and .odt
  • Spreadsheets: .xls, .xlsx, .xlsm, .xlt, .xlt, .xltx, .xltm, .ods, .cvs, .tsv, .txt, .tab
  • Presentations: .ppt, .pptx, .pptm, .pps, .ppsx, ,ppsm, .pot, .potx, potm, .odp
  • Drawings: .wmf, .emf
  • Optical Carrier Recognition (OCR): .jpg, .gif, .png, .pdf

Files not supported

Some files are not supported during the conversion to Docs, Sheets, Slides, these files include:

  • Files which are password protected
  • Files that include macros
  • Files that have embedded charts within Microsoft Word and PowerPoint
  • Files that include linked spreadsheets in Microsoft Excel

You can save and export files to an Office format

Upon converting your files to Google Docs, Sheets, or Slides, you can save and export them back into an Office format.

  • Open the file
  • Click file menu
  • Select Download as
  • Choose the format you want to convert the file to

Post Office Protocol (POP) is a protocol or language that transfers email from servers and allows it to be accessible using a email client. There are numerous choices of email clients such as Outlook, Apple Mail, and Eudora which use POP to deliver email.

Some of the advantages of using email clients is that your email is stored locally on your devices and available to you offline. This means that you only need to be connected to the internet when trying to send or receive email. Another great advantage of using POP and an email client is that you can view multiple email accounts in one email box at once, consolidating your email can be a time saver if you have multiple email accounts to manage.

You can learn more about the basics of POP here.

Can you POP your Bethel Gmail account to a email client?

Yes, you can pop your email into another email client such as Outlook, Apple Mail, and Eudora!

Learn how to pop your Gmail here

Tag: email

Laptop Questions

You can find the user manual for your HP 455 laptop directly at the HP website.

Tag: laptop

You can find the user guide for your HP 4545s Laptop directly at the HP website.

Tag: laptop

You can find the user manual for your HP 4535s laptop at the HP website.

The spec sheet for your HP 4535s laptop can be found on the HP website as well.

Tag: laptop

You can find the user manual for your HP 450 laptop at the HP website.

Tag: laptop

To find out what the meaning of a cryptic error message is, you should Google it. Type the error message/error number into your Chrome Browser.

Tag: laptop

You can change the types of sounds that Windows makes for common actions by:

  • Click Start
  • Click Control Panel
  • Click System and Sound
  • Under Sound, Choose System Sounds
  • On the pop-up menu, you are able to changes the sounds that Windows makes during common actions.
  • When you are finished making change, click Ok.
Tag: laptop

If your laptop freezes, dead locks, or stops responding you can follow some basic steps to attempt to unfreeze it.

  • Wait, and give it a little time. Sometimes a computer just needs a few minutes to process the tasks it has been assigned.
  • See if the computer can respond to keyboard strokes: press the caps lockkey to see if the caps lock LED light indicator comes on. If the Caps lock LED light comes on continue to the next step, if not, you will need to reboot the computer.
  • Press the Clt, Alt, and Delete keys to open Windows Task Manager.
  • You will see a menu where you can choose, Start Windows Task Manager.
      • Be patient as it may take a moment for the task manager to open.
      • Once it is open, locate and highlight the program that is not responding, and click

    End Task

      .

Rebooting a dead locked computer

  • Press and hold down the power button until the computer turns off.
  • Wait a few moments for it to power off and then turn the computer back on.
Tag: laptop

When you are trying to print to a traditional printer from your laptop, there are several troubleshooting steps which can help you print your documents.

  • Keep in mind that printers all come with printer “driver” software. This software must be installed on your computer before you are able to print.
  • Ensure that the printer is turned on and that all cables are plugged up firmly.
  • Check to see if there is paper in the printer.
  • Check to make sure the printer cartridge is not empty. Normally you will see a message either on the printer itself or on your computer that will tell you when the paper or ink needs to be changed.
  • Ensure that you are printing to the intended printer.
  • Click Start, then Printers and Devices
  • Right-click on the printer you are trying to print to and select Set as default printer. You will see a green check on the printer icon when it is set to default.
  • Try unplugging the printer’s USB cable and plugging it back in.
  • turn the printer off and back on.
  • Reboot your computer.
  • Re-install the printer driver software.
Tag: laptop

Sleep mode is power-saving mode which allows your computer to quickly resume it’s full-power operation when you wake it. During sleep mode your computer uses very little power.

Hibernate mode is similar to sleep mode but saves even more power because it saves all of your open documents and running applications to your hard disk and then shuts down your computer. While in hibernate mode your computer uses zero power and when you wake your computer, you are able to pick up where you left off.

Tag: laptop

Safe Mode is a troubleshooting option in the Windows operating system. When entering Safe Mode, you enter the operating system on a limited basis with only the basic drivers and files needed to run Windows. You will notice the words Safe Mode in the corners of your screen when you are actually in Safe Mode. While in Safe Mode, you can determine causes to issue you find while trying to use Windows normally. If your existing issue doesn’t happen while you are in Safe Mode, you have the ability to eliminate the default settings and basic device drivers that could be causing issues.

If your computer automatically starts up in Safe Mode, there is problem exists that is preventing Windows from loading normally. If you have recently made changes to drivers, installed components, or programs- you can try reverting these changes or uninstalling these programs while in Safe Mode.

Tag: laptop

Adware and spyware are software programs designed to gather information about you and your internet browsing habits for marketing purposes. These programs gather information by means of advertisements and embedded applications. Often these programs are installed automatically because they are bundled in with other software and are sometimes difficult to uninstall traditionally. Adware is designed to feed advertising by means of pop-up ads and/or toolbar installations, these tool bars will often redirect your searches to unintended sites. Spyware monitors your computer and internet use, some of the effects include “keyloggers” that can capture of your keystrokes, credit card numbers, passwords, and sensitive information.

The best way to prevent your privacy and the effects of adware and spyware is to:

  • Read the fine print when downloading and installing software programs.
  • Do not click unfamiliar links in pop-up windows, the best way to close a pop-up window is to right click on it in the task-bar and select Close or select active window and use Alt + F4 on the keyboard.
  • Use caution when installing free software of Freeware, read the fine print as these programs utilize spyware and adware to fund their software projects.
  • Keep your Windows software updated. Microsoft publishes updates every time they discovers a flaws in their operating system which viruses and spyware find vulnerabilities to penetrate.
  • Keep your Anti-virus software up to date.
  • Ensure that you are utilizing a good software firewall, this blocks attacks on your computer at a remote location and prevents the computer and its network location from being hijacked.

For assistance call or email the IT Help Desk:

(615) 277-8924 cpshelpdesk@bethelu.edu

 

Tag: laptop

 HDMI

downloadHigh-Definition Multimedia Interface (HDMI) is a unique technology which offers a interface for any audio or video source. and audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in a HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port


 

VGA

download (1)

The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally these cables ends are colored blue. To setup your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.

You can adjust your video settings to correct issues with icons, text, or font size being too small or too big.

Set or change screen resolution in Windows 7

  • Close all open programs.
  • Click Start, and then choose Control Panel.
  • Click Adjust screen resolution under Appearance and Personalization.
  • Click the Resolution
  • In the drop down menu, click and drag the vertical slider control to change the screen resolution.
  • Click Apply.
  • If the new settings are compatible, the screen will reappear with the new settings.
  • Click Yes, if you want to keep the new settings.

Change the size of fonts and icons in Windows 7

  • Close all open programs.
  • Click Start, and then choose Control Panel.
  • In the Control Panel window, click Appearance and Personalization.
  • Click Display.
  • Click Medium- 125%for a moderate increase, or Click Larger 150%for a bigger increase in size.
  • Click Apply to apply these settings.
  • You will need to log off and log back on for the settings to take effect.

Set or change screen resolution in Windows 8

  • Right-click on the desktop and select Screen Resolution
  • Point to Resolution
  • Select your desired resolution
  • Click OK.

Change the size of fonts and icons in Windows 8

  • Navigate to Control Panel and choose Display.
  • Click Change the size of all items.
  • Select the option Smaller or Medium.
  • To change the text size of a particular item on the Desktop, locate Change only the text size.
  • Select an appropriate item from the Drop-Down list.
  • Click Apply.
Tag: laptop

When computers get overheated, they are designed to turn themselves off automatically. Heat related computer issues occur when they are working hard for extended periods of time. There are a few things that you can check to see if your computers issue is heat related.

  • Check to see if the computers fan is coming on and running quickly and smoothly.
  • Listen to the fans movement. If you hear any loud squealing sounds or abnormal sounds, this could be an indication of a fan malfunctioning.
  • Check you surge protector, ensure that it is free from breaks in its plastic covering and in proper working order. You could have a problem related to the surge protector or the walls outlet. Try using a different wall outlet and surge protector.

It is also possible that your computer has a virus or malware that is designed to shut down your computer.

  • Does your computer shut off when performing certain tasks or using specific programs?
  • Does your computer shut off at specific times of the day?
  • Try running a scan using the Avast Antivirus,antivirus software program that came on your laptop to see if your system has become infected.

If none of the above solutions have helped, please contact the Help Desk:

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-6 pm Monday-Friday

 

Tag: laptop

What to do if your laptop is plugged in but not charging

  • It may sound silly, but look and make sure that your laptop charger is actually plugged in.
  • Check the power cord. Bend it and flex it while checking it for kinks and breaks.
    • Check the ends of the connection, look for loose plugs.
  • Check the color of the cord for areas that may have been exposed to heat.
  • Check the plastic coating of the cord for tears or rips.
  • Check the power adapter port on your laptop where you plug the adapter in, it shouldn’t be wobbly or loose, and the plug should stay in firmly when inserted.
  • Check the battery physically for damage.
  • Perform a battery test on your laptop.

A non-charging battery can be caused sometimes by an overheating laptop. Does your laptop shut down when it is hot? Your laptop is designed to shut itself down when it overheats to prevent further damage to it’s components. Check the air vents underneath your laptop to ensure they are free from obstructions and clean.

If you find that your power adapter is damaged and unable to charge your battery, you can purchase a replacement online either from the manufacturer or a site like Amazon.

Tag: laptop

There are several things that you can do to help resolve the issue with your computer running slow.

  1. Reboot your computer if not rebooted recently. Reboot your computer before trying any of the steps below.A common problem a computer runs slow are programs running in the background. You can temporarily remove or disable programs that start automatically after your computer is rebooted.
  2. You can delete temporary files stored on the hard drive which are no longer needed on the computer.
  3. Free up hard drive space. Verify that you have 200-500 MB of free disk space. Hard drive space is needed to allow the computer room for temporary files and the swap file to increase.
  4. Scan for malware and viruses. Run a scan of your computer files using your Avast software program.
  5. Check for Windows updates. Ensure that your Windows system is up to date to protect your files from security threats and to be sure that your software runs smoothly.
  6. Reboot your computer again.
  7. Consider upgrading your computers RAM memory. By allowing your computer to have enough RAM memory to run the programs you use, you will not need to swap information stored in the memory.

For further assistance call or email the IT Help Desk:

(615) 277-8924 cpshelpdesk@bethelu.edu

 

Tag: laptop

To keep your computers sensitive information safe from others while your computer is left unattended and to save the power of your battery it is best to put it in Hibernation mode.

You can also put the computer to sleep by using the Start Menu.

  • Click on Start
  • Click the small arrow next to shut down
  • From the pop out menu, click Hibernate

Another option that can be used to lock your computer is to use CRT+ALT+Delete

    • Press CRT+ALT+Delete
    • Click Hibernate

 

Tag: laptop

You can wake up your laptop from sleep or hibernate mode by pressing the power button. On some laptops you may need to click a mouse button or press a key on the keyboard. Some laptops wake up when you open the lid.

Tag: laptop

Temporarily remove or disable Terminate-and-Stay-Resident (TSR) programs that automatically start when the computer is rebooted.

    • To temporarily remove TSR from memory and currently running programs in Windows 7: press Ctrl+Alt+Del, click the Task Manager option, select the program that you want to end, and click End Task.

*It is recommended that you only end programs that you know

  • To temporarily remove TSR from memory and currently running programs in Windows 8press Ctrl+Alt+Del, then click the Task Manager option or press Ctrl+Shift+Esc to open the Task Manager directly. Click the Processes tab, select the program that you want to end, and click the End Task button.

Keep in mind that some of the programs may not be removed on the first attempt, continue to the next program. When you are attempting to end a programs task, you may see a message the says “This program is not responding”, click End task. Pressing Ctrl+Alt+Del twice in a row, will reboot your computer. All of the items that are removing will come back when your computer is rebooted unless you permanently remove them.

Disabling TSRs from Loading Automatically after a Reboot

It can be a hassle to end an application from running every time you use your computer because it is slow. If you decide that you don’t want the program to run unless you need to use it, you may want to disable it from the starting automatically after a reboot.

Windows 8 or 10 users:

    • Press Ctrl+Alt+Del and click Task Manager option or press Ctrl+Shift+Esc to open the Task Manager directly.
    • Click the Startup tab
    • Select the program you want to stop loading automatically at startup, and click Disable.

Windows 7 users:

  • Click Start
  • Click Programs
  • Click Startup
  • Right-click and delete the file which you do not want to start automatically.
Tag: laptop

To keep your computers sensitive information safe from others while your computer is left unattended it is best to put it to Sleep. The easiest way to do this to use keyboard shortcuts.

Put your computer to sleep by using keyboard shortcut:

    • Press the Windows key, the right arrow twice, and the “S” key

You can also put the computer to sleep by using the Start Menu.

  • Click on Start
  • Click the small arrow next to shut down
  • From the pop out menu, click Sleep

Another option that can be used to lock your computer is to use CRT+ALT+Delete

  • Press CRT+ALT+Delete
  • Click Sleep
Tag: laptop

To keep your computers sensitive information safe from others while your computer is left unattended it is best to lock it. The easiest way to do this to use keyboard shortcuts.

Lock your computer using keyboard shortcuts by:

  • Press the Windows key and the “L” key

You can also lock the computer by using the Start Menu.

  • Click on Start
  • Click the small arrow next to shut down
  • From the pop out menu, click Lock

Another option that can be used to lock your computer is to use CRT+ALT+Delete

  • Press CRT+ALT+Delete
  • Click Lock Computer
Tag: laptop

Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.
Choose the beginning of time in the drop down menu beside “Obliterate the following items from:”
Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.
Choose Clear Browsing Data.
Close and reopen Chrome.


 

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.
Check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Close and reopen Internet Explorer.


 

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.
Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Lastly, close and reopen Internet Explorer.
Shortcut (ctrl+shift+del)


 

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)
From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.
Close and reopen Firefox.


 

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.
If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari.Check only Remove all website data.
Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.
Check only Remove all website data.
Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.
On the Privacy tab, select Remove All Website Data.
Click Remove Now.


 

Additional troubleshooting steps

Try a different browser
With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS
When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

  1. Open command prompt.
  2. Type the command: ipconfig /flushdns
  3. Restart the computer.
  4. Mac OS X v10.6

Mac OS X v10.6 Instructions:

  1. Open terminal
  2. Type the command: sudo dscacheutil -flushcache
  3. Press enter and restart the computer
  4. Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

  1. Open terminal
  2. Type the command: sudo killall -HUP mDNSResponder
  3. Press enter and restart the computer

You can make changes to when and how your laptop goes to Sleep or Hibernates by changing the power settings.

To change your power settings in Windows 7:

    • Click Control Panel
    • Click System and Security
    • Click the Start button
    • Click Power Options

From here you can make changes to what the power button does and what closing the lip to your laptop will do.

To change your power settings in Windows 8:

  • From the pop-out menu click Search
  • Type Power Options in the search bar
  • Move your mouse to the lower right corner of the screen and then move up
  • Click Power Options

From here you can make changes to what the power button does and what closing the lip to your laptop will do.

Tag: laptop

You can change your password by:

  • Press Ctrl+Alt+Delete
  • Type your old password
  • Type your new password
  • Click Change Password
  • Confirm your new password
  • Press Enter
Tag: laptop

There are various reasons to backup your files from a personal computer. Files can be lost due to viruses, hard drive issues, accidental deletion, and from theft of our equipment. It is essential to keep regular backups to ensure that you do not lose any files which are important to you. There are a many options available to you when backing up your files, ranging from external hardware storage to online storage options. A couple of these options are listed below.

Google Drive

    • Free storage space is limited to 30 GB
    • More storage can be purchased if needed
    • Documents, images, audio, and video files are supported
    • More information can related to Google Drive can be found here.

Uploading file to Google Drive

You can “drag and drop” files directly into you Google Drive or you can use the file uploader. When using the file uploader, you upload files individually or entire folders. If you want to upload a folder, you will need to ensure that you have the latest version of Chrome.

    • On the left side, click New.
    • Choose either File upload or Folder upload.
    • Select the file you want to upload.
    • Click Open.

*You can choose multiple files by pressing Ctl and clicking on them. You can also drag files and folders directly into your Google Drive.

External Hard Drives and USB Flash Drives

    • Storage space varies depending on external hard drive capacity
    • All files are supported

Creating a backup of your files to an external hard drive or USB Flash Drive using Windows 7

    • Close all programs and files.
    • Click the Start menu.
    • Click Computer.
    • Double-click on C:
    • Double-click the Users folder.
    • Locate the user folder which contains the file you want to backup, right-click, and select Copy.
    • Close the window.
    • Make sure the external hard drive is plugged in. Note: Close the Auto-Play window if it appears.
    • Click Start menu.
    • Click Computer.
    • Locate and right-click on your external hard drive.
    • Click Paste.
    • Depending on the amount of data, this may take several minutes.

Creating a backup of your files to an external hard drive or USB Flash Drive using Windows 8

    • Close all programs and files.
    • Click the Start menu.
    • Click Your Name.
    • Hold down the Ctrl key while clicking each folder and file you want to copy.
    • Right-click and select Copy.
    • Close the window.
    • Plug in your external hard drive.
    • After a few seconds, your external hard drive window should appear (most likely drive D:)
    • If the window does not automatically appear, follow these steps:n
    • Click Start menu.
    • Click Computer.
    • Locate and double-click on your external hard drive (most likely drive D:)
    • Right-click in the external hard drive window and select Paste.
    • A small dialog box will appear displaying time remaining. Depending on the amount of data, it may take several minutes.
    • Be sure you backup file located in other places like your desktop as well.

Ensure that your backup was successful

It is very important to make sure that yr files were successfully backed up. You can verify the backup copied your files to the external hard drive or USB flash drive by the following steps:

    • Click the Start menu.
    • Click My Computer.
    • Double click the external hard drive or USB flash drive.
    • Click through your folders in ensure that your files are all there.

Restore your backup

If you have had to restore your Windows software, you will want to restore the files from your backup. This is a fairly simple process with just a few short steps.

    • Close all programs and files.
    • Click the Start menu.
    • Click Computer.
    • Locate and right-click on your external hard drive or USB flash drive.
    • Right click on your user folder and click Copy.
    • Close the window.
    • Click the Start menu.
    • Click Computer.
    • Double-click on C:
    • Double-click the Users folder.
    • Locate the user folder which contains the file you want to restore your files to.
    • Click Paste.
    • Depending on the amount of data, this may take several minutes
Tag: laptop

Windows 7

  • Click Start
  • Right-click on My computer
  • Choose Properties

Windows 8

  • On the Start screen
  • Type Computer, press and hold or right-click Properties
Tag: laptop

The notifications area is the area at the bottom right of your screen which display icons, on the task bar. In most cases you are able to customize what notifications you see here in the task bar. With most notifications you are able to right-click on them individually and exit or disable them, however some notifications wont allow this. Follow the step below to remove notifications from the task bar.

  • Right-click on the task bar
  • Choose Properties
  • Choose Customize
  • Click on the drop-down menu for the item that you want to remove and choose Hide Icon and Notifications
  • Click Ok
Tag: laptop

For security reasons, it is important to download and install Window updates as they become available. By keeping your Windows software up to date, you are ensuring that your privacy and sensitive personal information is protected. Below are the directions on how to bring your computer up to date both manually and automatically.

Manually configure Windows updates for Windows 7 and Windows Vista

  • Login to your computer as the Administrator or a user that has administrator permissions.
  • Click Start, the select All Programs, and then select Windows Updates
  • Click Check for updates

After Windows checks for updates, if any are available, you will have the option to install them. This process can take some time, be patient.

  • Click install updates, your computer will most likely require a restart after the updates have finished install.

Manually configure Windows updates for Windows 8

  • Open the Charm Bar, press the Windows Key + C
  • Click Settings
  • Click Control Panel
  • Click System and Security
  • Click Windows Update
  • Click Check for Updates
  • Click install updates, your computer will most likely require a restart after the updates have finished install.

Turn on the Windows Automatic Updates feature for Windows 7 and Windows Vista

  • Login to your computer as the Administrator or a user that has administrator permissions.
  • Click Start, the select All Programs, and then select Windows Updates
  • Select the radio button for Install updates Automatically

Turn on the Windows Automatic Updates feature for Windows 8

  • Open the Charm Bar, press the Windows Key + C
  • Click Settings
  • Click Control Panel
  • Click System and Security
  • Click Windows Update
  • Click Change Settings in left column
  • From the drop down menu, select Install updates automatically (recommended)

Keep in mind that you can set the automatic times for the updates to download for anytime, day or evening.

It is recommended that you set this automatic download time for a time when you are not using the computer to avoid a downtime or a slowing down of your computers performance.

Tag: laptop

Microsoft Office Questions

Microsoft Office 365 Education is an free online version of Office available to students and teachers. The free subscription offers access to full Office desktop apps, mobile apps for Android and IOS, OneDrive storage, OneNote, and more.

Some of the features of Office 365 include:

  • Word
  • Excel
  • Outlook
  • PowerPoint
  • OneNote
  • OneDrive

 

You will need to visit Microsoft Office 365 for students to install the latest free version of Microsoft Office 365.

Once at the website, you will need to follow these steps:

  • Enter your Bethel student email address in the email box when asked
  • On the next page, select “I’m a student”
  • Then you will need to check your Bethel email for a confirmation email from Microsoft
  • Click on the download link in the confirmation email
  • Follow the installation wizard

Online Classroom / V-camp Questions

If you are logged into V-Camp and cannot see any messages from your instructor, you should contact V-Camp directly using one of the methods below.

V-Camp Support

800-313-3450

Support is available 24 hours a day.

webmaster@savantlearningsystems.com

You may also use this form:https://vcamp.zendesk.com/anonymous_requests/new

If you have forgotten your V-Camp password or login credentials,you can contact the V-Camp support 24 hours a day by phone or email.

V-Camp Support

800-313-3450

webmaster@savantlearningsystems.com

You may also use this form: https://vcamp.zendesk.com/anonymous_requests/new

From your web browser, you will need to navigate to your programs url address. This address will vary depending on your program.

 

Prior to the start of class you would have received an email with your classroom login information.

If you have already checked your spam folder in your email and still do not see this email, you can contact the V-Camp support 24 hours a day by phone or email.

V-Camp Support

800-313-3450

webmaster@savantlearningsystems.com

You may also use this form: https://vcamp.zendesk.com/anonymous_requests/new

Online Library Questions

If you are logged in to V-Camp and are being prompted to login into the library, you will need to clear out your browsing history, cookies, and cache.

If you know for a fact that your Bethel Gmail user name and password is correct but you still can’t login to the library, you will need to update your Gmail settings.

 

If you are already logged into your classroom in V-Camp you can click on the library tab to access the online library. By doing so, you will automatically be redirected to the library and logged in using a single-sign-on process. There will be no need to log in again since you already logged into V-Camp.

If for some reason you are not automatically logged into the online library, you can use your Bethel University email address and password to log in. The direct link to the online library is: http://bethelu.libguides.com/cps

If you have forgotten your Bethel University email password, please contact the Help Desk by using this request.

n