Laptop, Chromebook and Email Support

Please contact our IT Helpdesk, located in Nashville, for any trouble related to your laptop computer or email support.  (615) 277-8924 or cpshelpdesk@bethelu.edu.

Note: For Online Classroom (V-Camp) support, please call 1-800-313-3450

Frequently Asked IT Questions

Browser Questions

You can surf the web and Google Chrome will not save a record of the pages that you have visited when you browse in incognito mode. To do this, you need to open an incognito window on your laptop or Chromebook, once the window is open you can browse without a record of your activity. Anything that you download however will be saved to your downloads folder.

Open an incognito Window(keyboard shortcut Ctrl+Shift+N)

  • Open your Chrome browser
  • Tap the Menu in the top left of your browser (box with three lines)
  • Choose New Incognito window

Websites can determine if you are a first-time or a returning visitor. The first time that you visit a website, your computer is assigned a ID number and a record of the date is stored in a file called a cookie. The next to you go to this same website, this cookie is read to determine if you have been to the website previously. These cookies are used for the purpose of displaying ads, for a first-time visitors these ads could be introductory advertising and for a repeat visitor the ads could differ and appear as never seen before ads. These ads are often targeted to your shopping interest and interests.

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If you are unable to a webpage or it loads slowly in Google Chrome try closing and restarting Chrome. If by chance, multiple webpages will not load for you or your Chrome browser keeps crashing you can lean how to repair Google Chrome if it is crashing or will not open.

  • First try restarting Chrome by closing it and reopening it. (Keyboard shortcut Crtl+Q)
  • Try to load the webpage again.
  • You can reopen the tabs that you had open last by using keyboard shortcut Ctrl+Shift+T

If these steps above did not work and you still experience the same issues continue to the next steps.

  • Try closing all other tabs except the one with the page you are trying to load.
  • Clear your cache and cookies.
  • Try using a different browser to load the same webpage you are experiencing the issues with. If you experience the same problems, it is most likely that the issue is either resulting from your device or the webpage itself.
  • Restart your computer.
  • You can Report Issues to Chrome regarding webpage crashes.
  • Contact the owner of the website to report the issue.
  • If the webpage cannot load in a different browser, they may be an issue with the website.
  • The last thing you can do it to try using another device to load the webpage. If this works for you, there a few more things that you can do to try and fix this issue.
  • Check to ensure that you have an internet connection.
  • Check to see if there are any Windows updates available for your laptop.

Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.
Choose the beginning of time in the drop down menu beside “Obliterate the following items from:”
Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.
Choose Clear Browsing Data.
Close and reopen Chrome.


 

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.
Check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Close and reopen Internet Explorer.


 

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.
Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Lastly, close and reopen Internet Explorer.
Shortcut (ctrl+shift+del)


 

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)
From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.
Close and reopen Firefox.


 

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.
If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari.Check only Remove all website data.
Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.
Check only Remove all website data.
Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.
On the Privacy tab, select Remove All Website Data.
Click Remove Now.


 

Additional troubleshooting steps

Try a different browser
With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS
When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

  1. Open command prompt.
  2. Type the command: ipconfig /flushdns
  3. Restart the computer.
  4. Mac OS X v10.6

Mac OS X v10.6 Instructions:

  1. Open terminal
  2. Type the command: sudo dscacheutil -flushcache
  3. Press enter and restart the computer
  4. Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

  1. Open terminal
  2. Type the command: sudo killall -HUP mDNSResponder
  3. Press enter and restart the computer

No, cookies are not a security threat as they do not contain personal information such as passwords, your name, or address. You are simply being identified on the website as a first-time or repeat visitor.

When you see an “Aw Snap!” message, Google Chrome is having issues and cannot load the page you are trying to access. There are however a few things that you can do that may be able to correct this problem.

  • Try reloading your page by clicking the reload or refresh button
  • Close all of you open tabs, except for the tab that has the “Aw Snap!” message,and then try reloading your page again
  • If the page will still not load, restart your device and try loading the page again.

After you have tried all of these troubleshooting steps and still receive the “Aw Snap!” message, you can send feedback to Google but clicking on the message at the bottom of the page that says Send Feedback.

Chromebook Questions

Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.
Choose the beginning of time in the drop down menu beside “Obliterate the following items from:”
Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.
Choose Clear Browsing Data.
Close and reopen Chrome.


 

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.
Check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Close and reopen Internet Explorer.


 

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.
Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Lastly, close and reopen Internet Explorer.
Shortcut (ctrl+shift+del)


 

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)
From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.
Close and reopen Firefox.


 

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.
If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari.Check only Remove all website data.
Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.
Check only Remove all website data.
Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.
On the Privacy tab, select Remove All Website Data.
Click Remove Now.


 

Additional troubleshooting steps

Try a different browser
With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS
When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

  1. Open command prompt.
  2. Type the command: ipconfig /flushdns
  3. Restart the computer.
  4. Mac OS X v10.6

Mac OS X v10.6 Instructions:

  1. Open terminal
  2. Type the command: sudo dscacheutil -flushcache
  3. Press enter and restart the computer
  4. Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

  1. Open terminal
  2. Type the command: sudo killall -HUP mDNSResponder
  3. Press enter and restart the computer

Laptop Questions

Chrome (Version 23 and Newer)

From the menu bar, click the three horizontal lines icon, click More Tools, and choose Clear browsing data.
Choose the beginning of time in the drop down menu beside “Obliterate the following items from:”
Check the boxes for Empty the cache, Delete cookies, and other site and plugin data.
Choose Clear Browsing Data.
Close and reopen Chrome.


 

Internet Explorer 8

From the menu bar, click on Safety, and select Delete Browsing History.
Check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Close and reopen Internet Explorer.


 

Internet Explorer 9 and higher

From the menu bar on the right side, click on the Gear icon, choose Internet Options.
Click Delete…, check the Temporary Internet files, Cookies, and History boxes, and click Delete.
Lastly, close and reopen Internet Explorer.
Shortcut (ctrl+shift+del)


 

Firefox (12.0 and higher):

From the menu bar at the top left, click Firefox, select History, and choose Clear Recent History. (ctrl + shift + del)
From the Time Range drop-down menu, choose Everything. For the Details, check Cache, Cookies, and Active Logins. Then select Clear Now.
Close and reopen Firefox.


 

Safari (Version 5.1 to 5.10):

From the menu bar, click on Safari, and select Empty Cache. Once the box comes up, click Empty.
If you tried the above steps and are still having issues, click on Safari, and choose Reset Safari.Check only Remove all website data.
Click Reset.

Safari (Version 6.0 or Higher)

From the menu bar, click Safari, and choose Reset Safari.
Check only Remove all website data.
Click Reset.

Safari (some newer versions)

From the menu bar, click on Safari, and choose Preferences.
On the Privacy tab, select Remove All Website Data.
Click Remove Now.


 

Additional troubleshooting steps

Try a different browser
With many issues, it is prudent to try the same service or system in a different web browser. The Bethel University IT Help Desk recommends downloading the free web browser Mozilla Firefox.

Flush DNS
When websites are updated, or servers change, you may need to clear the DNS cache to refresh the information for the computer to access those sites again properly.

Windows Instructions:

  1. Open command prompt.
  2. Type the command: ipconfig /flushdns
  3. Restart the computer.
  4. Mac OS X v10.6

Mac OS X v10.6 Instructions:

  1. Open terminal
  2. Type the command: sudo dscacheutil -flushcache
  3. Press enter and restart the computer
  4. Mac OS X Mountain Lion, Mavericks, and Yosemite

Mac OS X Mountain Lion, Mavericks, and Yosemite

  1. Open terminal
  2. Type the command: sudo killall -HUP mDNSResponder
  3. Press enter and restart the computer