Laptop, Chromebook and Email Support

Please contact our IT Helpdesk, located in Nashville, for any trouble related to your laptop computer or email support.  (615) 277-8924 or cpshelpdesk@bethelu.edu.

Note: For Online Classroom (V-Camp) support, please call 1-800-313-3450

Frequently Asked IT Questions

Chromebook Questions

You can locate the user manual for your Chromebook directly by clicking here.

Technology is shipped directly to students or given to students in person during New Student Orientation prior to the start of class.

If you did not receive your technology please contact your Adviser and they will assist you in receiving your technology.

The Google Chrome OS is an operating system which makes use of cloud storage for your applications and documents. The Google OS automatically updates on its own so you don’t have to be hassled by update installations or backing up your important documents. Because the Google Chrome OS has multiple layers of security and keeps itself up to date, your documents are safe from the threats of viruses, malware, and other harmful possibilities.

Find out more about Google Chromebooks here.

Google Cloud Print is a revolutionary technology that allows you to connect your printer to the web and print from anywhere literally. By using this technology, you can print from applications used daily which have the Google Cloud Print logoand from multiple devices that are connected to the web. You caneven share your printers with others! Print what you want, wherever you are with Google Cloud Print. When you have a printer associated with you Google account, you can print from your Chromebook when signed in with the same Google account.

Connecting your printer Google Cloud Ready printer

  • Some printers come Google Cloud Print ready, if your is- check the manufacturer’s instructions for connecting to Google Cloud Print.

Connecting your classicprinterGoogle Cloud printer

    • Make sure the printer is on.
    • Login to your computer and open Google Chrome.
    • Click the Chrome menuin the top right corner of the browser menu bar.
    • Choose Settings.
    • Choose Show Advanced Settings.
    • Scroll down to the Google Cloud Print area and click Add printers.
    • Sign into your Google account if prompted.

 

You may be asked to enter an application specific password rather than your Google account password if you enabled 2-step verification (two-factor authentication)

 

    • Choose the printer or printers you want to connect and then choose Add printer.

 

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Learn more about how Google Cloud Print works here.

Printing with Google cloud Print

You can print files from your computer and with Google Chrome. Additionally, you can print from applications that you’ve installed on various devices such as your smart phone, Chromebook, laptop, IPad, and other devices. A list of applications that work with Google Cloud Print can be found here.

Printing files from your computer

  • Go to your Google Cloud Management Page.
  • Choose Print in the top left corner.
  • Select Upload file to print and then choose Select a file a from my computer.
  • Browse for a file to and then select Open.
  • Choose the printer yo’d like and then click Print.

Printing with Google Chrome

  • Click the menu in the top right corner.
  • Choose Print.
  • Click Change in the Destination area.
  • Choose the printer yo’d like and then click Print.

In a sense, your Chromebook is another breed of a laptop. The major difference between your Chromebook and other laptops is its Google Chrome operating system (OS). Your machine is designed to run the Google Chrome OS instead of Microsoft Windows or the Mac OS. Another difference which distinguishes your Chromebook from other laptops, is that its applications and documents are stored in the cloud rather than a slow internal hard drive.

Accessing your applications and documents is easier and quicker. You can also access your apps and documents from multiple devices across various platforms. With virus protection built-in, multiple layers of security, and automatic updates, your Chromebook keeps your documents and applications safe from viruses, malware, and other possible security issues.

Learn more about your Chromebook here.

 HDMI

downloadHigh-Definition Multimedia Interface (HDMI) is a unique technology which offers a interface for any audio or video source. and audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in a HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port


 

VGA

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The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally these cables ends are colored blue. To setup your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.

Technology is shipped directly to students or given to students in person during New Student Orientation, prior to the start of class.

If you did not receive your technology please contact your Adviser and they will assist you in receiving your technology.

Using your Chromebook you are able to video chat with up to 9 people by using the free Hangouts app.

  • Press the search keySearch.
  • Choose Hangouts call.
  • Add the email addresses of your favorite contacts under “Add people to this video call.”
  • Click the blue Submit button to start your video chat.

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You can remove synced files from your Chromebook by turning off your Google Drive.

Turn off Google Drive

  • Make sure you are online, and login to your Chromebook.
  • Open Chrome .
  • Navigate to your Google Drive by going to drive.google.com.
  • Click on the setting icon  in the top right hand corner.
  • From the offline area,uncheck the box next to:Sync Google Docs, Sheets, Slides & Drawing Files to this computer so that you can edit offline.
  • Select Done.

Your Chromebook allows you to use file such as images, media, documents, and PDF documents. These files can be can saved, opened, and deleted from your Chromebook, Google Drive, and even an external hard drive. A complete list of file types, storage drives, and peripherals that are compatible can be found here.

Searching for files

  • You can search for files by clicking the search key (magnifying glass key on keyboard).The search results reflect matches from the folder that you are in.

Opening a file

  • Click the launcher at the bottom left corner (magnifying glass icon)
  • Select Files
  • Using the left menu, you can choose the files yo’d like to view.

Deleting a file or a folder

  • Click the launcherat the bottom left corner (magnifying glass icon).
  • SelectFiles.
  • Click the file or a folder that you want to delete.
  • Click the trashcan icon.

Saving a file

You can save a page you are viewing as a file by using the keyboard shortcut, Ctl + S and then choose the location where you would to save it.

  • If you wan to save a file to your Chromebooks hard drive, you will need to select the downloads folder.
  • If you want to access you file anytime online and from any device, you will need to selectGoogle Drive.

**Please beware that files in your downloads folder will automatically be deleted if your Chromebooks memory is running low.

You may want to setup a default location where your files will automatically be saved. This can be done in just a few steps:

  • Where your account picture appears, click on the status area.
  • Choose Settings and then Show Advanced Settings.
  • From the Downloads section, you can select a default downloads location by clicking Change

Open a window on your Chromebook screen

  • Click the Chrome icon  from the shelf.
  • If a window is already open, you can open another window by pressing Ctl + N.

Minimize a window

  • You can minimize a window by pressing the minimize button .

Maximize a window

  • You can maximize a window by pressing the maximize button .

View full-screen

  • Press the full screen/F4 key .

Switch between windows

  • Press the window switcher key .

Dock windows

Dock windows for a split-screen effect, windows can be docked to the left or the right

  • Click and hold the maximize button .
  • Drag to the left or tight by pressing the corresponding arrow  or .
    • Keyboard shortcut: to dock left press Alt + [ and to dock right press Alt + ].

Many of us utilize multiple WIFI networks between home, school, work, and our favorite coffee shops. Your Chromebook automatically connects to internet connections in a specific order unless you designate it to connect to specific one. This order is as follows:

  1. Wired local area network (LAN)
  2. Secure wireless network
  3. Unsecured wireless network
  4. Mobile data network

Set up your Chromebook to automatically connect to a network

This feature is helpful especially if you have use several networks and spend a majority of time near a specific network.

  • From the status area where your account picture is, click the status area.
  • Choose Settings.
  • In the Internet connection area, choose WIFI network.
  • Place a check in the box for Automatically connect to this network.
  • Click Close.

Manage ChromebookWIFI settings to prefer a network to connect to

This feature is useful to designate which network you prefer to connect to when surrounded by more than one.

  • From the status area where your account picture is, click the status area.
  • Choose Settings.
  • In the Internet connection area, choose WIFI network.
  • Place a check in the box for prefer this network.
  • Click Close.

Forgetting networks

Sometimes it is useful to clear your network list of networks that you no longer need access to or use. Forgetting networks helps eliminate networks in your list that are no longer want to see in the list.

  • From the status area where your account picture is, click the status area.
  • Choose Settings.
  • In the Internet connection area, choose WIFI network.
  • Click Preferred networks.
  • Use the touch-pad or mouse to point at the network you wish to forgot and click the X.
  • Click Close.

You can make free phone calls within the US and to Canada with your Chromebook using the Hangouts app. You are able to call multiple numbers simultaneously, and also combine phone calls using the multi-way video chat,getting everyone on the line at one time.

  • Press the search keySearch.
  • Choose Hangouts call.
  • Choose Add Telephone and enter the phone number.
  • Click the green Call button to be connected.

Find out more about phone calls using Hangouts here.

When you power on your Chromebook for the first time, you will see a screen which asks you to sign in using a Gmail account. It is recommended that you sign in the your Chromebook using your Bethel University Gmail account, you will be able access and share your school documents.

You can also add other Gmail accounts to your Chromebook from the sign on screen. Up to 17 additional Gmail accounts can be added to your Chromebook.

To add another person to your Chromebook follow the steps below:

  • If you are currently signed in to your Chromebook, sign out.
  • At the sign on screen, click Add Person
  • Enter the Gmail username and password, click Next
  • Choose a picture for the new account, you can change your picture after signing in to your Chromebook.

If you do not have an additional gmail account, you will need to create one. Some Chromebooks allow you to create a Gmail account by clicking on More Options and then Create New Account.

You can connect your Chromebook to a monitor or TV by using the Chromebook’s HMDI port. After you have connected your Chromebook to a monitor or TV, you can extended your desktop across multiple screens or mirror your Chromebook desktop onto a larger screen.

To connect a monitor or TV to your Chromebook, plug a HDMI cable from your monitor or TV into the HDMI port on your Chromebook.

If your monitor or TV does not have an HDMI port, it may have a display Port, DVI, or VGA port. If this is the case, the instructions included with your Chromebook will tell you what type of adapter you need.

Adjusting, Rotating, and Aligning Your Screen

You may need to adjust your screen settings, this can easily be done in just a few steps:

  • Click the status area, where your account picture appears.
  • Click the external display section and then click Manage displays.n
    • Here you can identify displays or adjust their location.n

Mirroring the display

  • Press Ctl and 

Rotating the image

  • Using the drop down menu to rotate the image on your separate monitor.

Centering the screen

  • Click TV alignment.
  • You can move your viewing area by pressing the arrow and shift keys until you are satisfied with its alignment.

Using the display across multiple screens

  • Check the box for Enable Unified Desktop mode.

When your Chromebook powers up, you can check to see if it is connected to a WIFI network by clicking the status area where your account picture appears. If your Chromebook is connected to a WIFI network, you will see the WIFI on icon. If you see the WIFI off icon, you will need to turn on your Chromebooks WIFI.

Turn on WIFI

  • Click on the WIFI off icon.
  • Click No Network.
  • Click Turn on WIFI or click the enable WIFI icon.

Connect to a secure network

  • You will need to select the network that you want to connect to, click the secure network icon.
  • Enter the network password and press Enter.

Connect to a WPA2 enterprise network

  • Where your account picture appears, click the status area.
  • Choose Settings.
  • Under Internet Connection, choose Add Connection.
  • Choose Add WIFI.
  • Choose Advanced.
  • Next, enter your WPA2 network credentials
  • In the Sever CA certificate field, you need to choose Default if the server certificate is currently installed on your Chromebook. This can be checked by visiting:chrome://settings/certificates in your browser, then clicking Authorities*The networks administrator may need to install the server certificate in if isn’t already installed.
  • Click Connect.

Additional Chromebook WIFI troubleshooting topics can be found here.

  • Your Chromebook can connect to open networks that don’t require a password and secure networks that use WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settingswith these standards: 802.11 a/b/g/n and 802.11ac for AC equipped Chromebooks.

If you want to get to and access your documents on your Chromebook when you are offline or not connected to the internet, you will need to make them available offline. You can use Google Drive to edit and view saved documents while offline.

You will need to make sure Google Drive is turned on so that you can save documents for offline use.

Turn on Google Drive

  • Make sure you are online, and login to your Chromebook.
  • Open Chrome .
  • Navigate to your Google Drive by going to drive.google.com.
  • Click on the setting icon  in the top right hand corner.
  • From the offline area, check the box next to: Sync Google Docs, Sheets, Slides & Drawing Files to this computer so that you can edit offline.
  • Select Done.

Your files will now begin to sync with your Chromebook and your Google Drive, depending on the amount and size of the files this process may take several minutes.

You can remove synced files from your Chromebook by turning off your Google Drive.

Turn off Google Drive

  • Make sure you are online, and login to your Chromebook.
  • Open Chrome .
  • Navigate to your Google Drive by going to drive.google.com.
  • Click on the setting icon  in the top right hand corner.
  • From the offline area, uncheck the box next to:Sync Google Docs, Sheets, Slides & Drawing Files to this computer so that you can edit offline.
  • Select Done.

Files can be moved from your Chromebook’s”downloads” and into your Google drive by clicking and dragging them to your Google Drive folder.

You can make changes to the way your Chromebooks touch-pad works and how the mouse pointer moves.

Change touch-pad settings

  • After signing into your Chromebook.
  • Click the status area where your account picture is.
  • Choose settings.
  • Under the Device area, use the slider to adjust the speed of your touch-pad or mouse pointer.
  • Click Touch-pad settings to:
  • swap the primary mouse buttons
  • turn on or off the tap-and-click feature
  • change the scrolling method
  • Choose OK.

Resolve touch-pad issues

If you experience issues with your touch-pad not functioning, there are troubleshooting steps you can try to resolve this issue. It is recommended that you test the touch-pad after each step to see if it starts working.

  • Examine the touch-pad for dirt, dust, or other obstructions.
  • Press the Esc key multiple times.
  • Drum or tap the touch-pad for at least 10 seconds.
  • Try restarting your Chromebook.
  • Perform a hard reset on your Chromebook.
  • Lastly, login to your Chromebook to see if the issue still occurs. If logging in with a different account reveals that the touch-pad works, you will need to remove the account that causes touch-pad issues and then re-add the account.

Performing a Hard Rest on your Chromebook

You can reset your Chromebook to factory default settings by performing a hard reset.

  • Unplug your Chromebook.
  • Use a paperclip, press the small hole on the backside of your Chromebook as indicated in your user guide.
  • Plug in the power adapter.

Laptop Questions

 HDMI

downloadHigh-Definition Multimedia Interface (HDMI) is a unique technology which offers a interface for any audio or video source. and audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in a HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port


 

VGA

download (1)

The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally these cables ends are colored blue. To setup your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.