Laptop, Chromebook and Email Support

Please contact our IT Helpdesk, located in Nashville, for any trouble related to your laptop computer or email support.  (615) 277-8924 or cpshelpdesk@bethelu.edu.

Note: For Online Classroom (V-Camp) support, please call 1-800-313-3450

Frequently Asked IT Questions

Chromebook Questions

 HDMI

downloadHigh-Definition Multimedia Interface (HDMI) is a unique technology which offers a interface for any audio or video source. and audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in a HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port


 

VGA

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The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally these cables ends are colored blue. To setup your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.

Laptop Questions

You can find the user manual for your HP 455 laptop directly at the HP website.

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You can find the user guide for your HP 4545s Laptop directly at the HP website.

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You can find the user manual for your HP 4535s laptop at the HP website.

The spec sheet for your HP 4535s laptop can be found on the HP website as well.

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You can find the user manual for your HP 450 laptop at the HP website.

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To find out what the meaning of a cryptic error message is, you should Google it. Type the error message/error number into your Chrome Browser.

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You can change the types of sounds that Windows makes for common actions by:

  • Click Start
  • Click Control Panel
  • Click System and Sound
  • Under Sound, Choose System Sounds
  • On the pop-up menu, you are able to changes the sounds that Windows makes during common actions.
  • When you are finished making change, click Ok.
Tag: laptop

If your laptop freezes, dead locks, or stops responding you can follow some basic steps to attempt to unfreeze it.

  • Wait, and give it a little time. Sometimes a computer just needs a few minutes to process the tasks it has been assigned.
  • See if the computer can respond to keyboard strokes: press the caps lockkey to see if the caps lock LED light indicator comes on. If the Caps lock LED light comes on continue to the next step, if not, you will need to reboot the computer.
  • Press the Clt, Alt, and Delete keys to open Windows Task Manager.
  • You will see a menu where you can choose, Start Windows Task Manager.
      • Be patient as it may take a moment for the task manager to open.
      • Once it is open, locate and highlight the program that is not responding, and click

    End Task

      .

Rebooting a dead locked computer

  • Press and hold down the power button until the computer turns off.
  • Wait a few moments for it to power off and then turn the computer back on.
Tag: laptop

When you are trying to print to a traditional printer from your laptop, there are several troubleshooting steps which can help you print your documents.

  • Keep in mind that printers all come with printer “driver” software. This software must be installed on your computer before you are able to print.
  • Ensure that the printer is turned on and that all cables are plugged up firmly.
  • Check to see if there is paper in the printer.
  • Check to make sure the printer cartridge is not empty. Normally you will see a message either on the printer itself or on your computer that will tell you when the paper or ink needs to be changed.
  • Ensure that you are printing to the intended printer.
  • Click Start, then Printers and Devices
  • Right-click on the printer you are trying to print to and select Set as default printer. You will see a green check on the printer icon when it is set to default.
  • Try unplugging the printer’s USB cable and plugging it back in.
  • turn the printer off and back on.
  • Reboot your computer.
  • Re-install the printer driver software.
Tag: laptop

Sleep mode is power-saving mode which allows your computer to quickly resume it’s full-power operation when you wake it. During sleep mode your computer uses very little power.

Hibernate mode is similar to sleep mode but saves even more power because it saves all of your open documents and running applications to your hard disk and then shuts down your computer. While in hibernate mode your computer uses zero power and when you wake your computer, you are able to pick up where you left off.

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Safe Mode is a troubleshooting option in the Windows operating system. When entering Safe Mode, you enter the operating system on a limited basis with only the basic drivers and files needed to run Windows. You will notice the words Safe Mode in the corners of your screen when you are actually in Safe Mode. While in Safe Mode, you can determine causes to issue you find while trying to use Windows normally. If your existing issue doesn’t happen while you are in Safe Mode, you have the ability to eliminate the default settings and basic device drivers that could be causing issues.

If your computer automatically starts up in Safe Mode, there is problem exists that is preventing Windows from loading normally. If you have recently made changes to drivers, installed components, or programs- you can try reverting these changes or uninstalling these programs while in Safe Mode.

Tag: laptop

Adware and spyware are software programs designed to gather information about you and your internet browsing habits for marketing purposes. These programs gather information by means of advertisements and embedded applications. Often these programs are installed automatically because they are bundled in with other software and are sometimes difficult to uninstall traditionally. Adware is designed to feed advertising by means of pop-up ads and/or toolbar installations, these tool bars will often redirect your searches to unintended sites. Spyware monitors your computer and internet use, some of the effects include “keyloggers” that can capture of your keystrokes, credit card numbers, passwords, and sensitive information.

The best way to prevent your privacy and the effects of adware and spyware is to:

  • Read the fine print when downloading and installing software programs.
  • Do not click unfamiliar links in pop-up windows, the best way to close a pop-up window is to right click on it in the task-bar and select Close or select active window and use Alt + F4 on the keyboard.
  • Use caution when installing free software of Freeware, read the fine print as these programs utilize spyware and adware to fund their software projects.
  • Keep your Windows software updated. Microsoft publishes updates every time they discovers a flaws in their operating system which viruses and spyware find vulnerabilities to penetrate.
  • Keep your Anti-virus software up to date.
  • Ensure that you are utilizing a good software firewall, this blocks attacks on your computer at a remote location and prevents the computer and its network location from being hijacked.

For assistance call or email the IT Help Desk:

(615) 277-8924 cpshelpdesk@bethelu.edu

 

Tag: laptop

 HDMI

downloadHigh-Definition Multimedia Interface (HDMI) is a unique technology which offers a interface for any audio or video source. and audio or video monitor. HDMI supports standard, enhanced or high-definition video as well as multi-channel digital audio on a single cable. Plug in a HDMI cable to the corresponding HDMI port on our computer and the other end to your monitor or television’s HDMI port


 

VGA

download (1)

The Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. Generally these cables ends are colored blue. To setup your VGA connection, simply plug up your monitor or television with a VGA in the corresponding VGA port and plug the other end of the cable to your computer.

You can adjust your video settings to correct issues with icons, text, or font size being too small or too big.

Set or change screen resolution in Windows 7

  • Close all open programs.
  • Click Start, and then choose Control Panel.
  • Click Adjust screen resolution under Appearance and Personalization.
  • Click the Resolution
  • In the drop down menu, click and drag the vertical slider control to change the screen resolution.
  • Click Apply.
  • If the new settings are compatible, the screen will reappear with the new settings.
  • Click Yes, if you want to keep the new settings.

Change the size of fonts and icons in Windows 7

  • Close all open programs.
  • Click Start, and then choose Control Panel.
  • In the Control Panel window, click Appearance and Personalization.
  • Click Display.
  • Click Medium- 125%for a moderate increase, or Click Larger 150%for a bigger increase in size.
  • Click Apply to apply these settings.
  • You will need to log off and log back on for the settings to take effect.

Set or change screen resolution in Windows 8

  • Right-click on the desktop and select Screen Resolution
  • Point to Resolution
  • Select your desired resolution
  • Click OK.

Change the size of fonts and icons in Windows 8

  • Navigate to Control Panel and choose Display.
  • Click Change the size of all items.
  • Select the option Smaller or Medium.
  • To change the text size of a particular item on the Desktop, locate Change only the text size.
  • Select an appropriate item from the Drop-Down list.
  • Click Apply.
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When computers get overheated, they are designed to turn themselves off automatically. Heat related computer issues occur when they are working hard for extended periods of time. There are a few things that you can check to see if your computers issue is heat related.

  • Check to see if the computers fan is coming on and running quickly and smoothly.
  • Listen to the fans movement. If you hear any loud squealing sounds or abnormal sounds, this could be an indication of a fan malfunctioning.
  • Check you surge protector, ensure that it is free from breaks in its plastic covering and in proper working order. You could have a problem related to the surge protector or the walls outlet. Try using a different wall outlet and surge protector.

It is also possible that your computer has a virus or malware that is designed to shut down your computer.

  • Does your computer shut off when performing certain tasks or using specific programs?
  • Does your computer shut off at specific times of the day?
  • Try running a scan using the Avast Antivirus,antivirus software program that came on your laptop to see if your system has become infected.

If none of the above solutions have helped, please contact the Help Desk:

(615) 277-8924

cpshelpdesk@bethelu.edu

Open from 8-6 pm Monday-Friday

 

Tag: laptop

What to do if your laptop is plugged in but not charging

  • It may sound silly, but look and make sure that your laptop charger is actually plugged in.
  • Check the power cord. Bend it and flex it while checking it for kinks and breaks.
    • Check the ends of the connection, look for loose plugs.
  • Check the color of the cord for areas that may have been exposed to heat.
  • Check the plastic coating of the cord for tears or rips.
  • Check the power adapter port on your laptop where you plug the adapter in, it shouldn’t be wobbly or loose, and the plug should stay in firmly when inserted.
  • Check the battery physically for damage.
  • Perform a battery test on your laptop.

A non-charging battery can be caused sometimes by an overheating laptop. Does your laptop shut down when it is hot? Your laptop is designed to shut itself down when it overheats to prevent further damage to it’s components. Check the air vents underneath your laptop to ensure they are free from obstructions and clean.

If you find that your power adapter is damaged and unable to charge your battery, you can purchase a replacement online either from the manufacturer or a site like Amazon.

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There are several things that you can do to help resolve the issue with your computer running slow.

  1. Reboot your computer if not rebooted recently. Reboot your computer before trying any of the steps below.A common problem a computer runs slow are programs running in the background. You can temporarily remove or disable programs that start automatically after your computer is rebooted.
  2. You can delete temporary files stored on the hard drive which are no longer needed on the computer.
  3. Free up hard drive space. Verify that you have 200-500 MB of free disk space. Hard drive space is needed to allow the computer room for temporary files and the swap file to increase.
  4. Scan for malware and viruses. Run a scan of your computer files using your Avast software program.
  5. Check for Windows updates. Ensure that your Windows system is up to date to protect your files from security threats and to be sure that your software runs smoothly.
  6. Reboot your computer again.
  7. Consider upgrading your computers RAM memory. By allowing your computer to have enough RAM memory to run the programs you use, you will not need to swap information stored in the memory.

For further assistance call or email the IT Help Desk:

(615) 277-8924 cpshelpdesk@bethelu.edu

 

Tag: laptop

To keep your computers sensitive information safe from others while your computer is left unattended and to save the power of your battery it is best to put it in Hibernation mode.

You can also put the computer to sleep by using the Start Menu.

  • Click on Start
  • Click the small arrow next to shut down
  • From the pop out menu, click Hibernate

Another option that can be used to lock your computer is to use CRT+ALT+Delete

    • Press CRT+ALT+Delete
    • Click Hibernate

 

Tag: laptop

You can wake up your laptop from sleep or hibernate mode by pressing the power button. On some laptops you may need to click a mouse button or press a key on the keyboard. Some laptops wake up when you open the lid.

Tag: laptop

Temporarily remove or disable Terminate-and-Stay-Resident (TSR) programs that automatically start when the computer is rebooted.

    • To temporarily remove TSR from memory and currently running programs in Windows 7: press Ctrl+Alt+Del, click the Task Manager option, select the program that you want to end, and click End Task.

*It is recommended that you only end programs that you know

  • To temporarily remove TSR from memory and currently running programs in Windows 8press Ctrl+Alt+Del, then click the Task Manager option or press Ctrl+Shift+Esc to open the Task Manager directly. Click the Processes tab, select the program that you want to end, and click the End Task button.

Keep in mind that some of the programs may not be removed on the first attempt, continue to the next program. When you are attempting to end a programs task, you may see a message the says “This program is not responding”, click End task. Pressing Ctrl+Alt+Del twice in a row, will reboot your computer. All of the items that are removing will come back when your computer is rebooted unless you permanently remove them.

Disabling TSRs from Loading Automatically after a Reboot

It can be a hassle to end an application from running every time you use your computer because it is slow. If you decide that you don’t want the program to run unless you need to use it, you may want to disable it from the starting automatically after a reboot.

Windows 8 or 10 users:

    • Press Ctrl+Alt+Del and click Task Manager option or press Ctrl+Shift+Esc to open the Task Manager directly.
    • Click the Startup tab
    • Select the program you want to stop loading automatically at startup, and click Disable.

Windows 7 users:

  • Click Start
  • Click Programs
  • Click Startup
  • Right-click and delete the file which you do not want to start automatically.
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To keep your computers sensitive information safe from others while your computer is left unattended it is best to put it to Sleep. The easiest way to do this to use keyboard shortcuts.

Put your computer to sleep by using keyboard shortcut:

    • Press the Windows key, the right arrow twice, and the “S” key

You can also put the computer to sleep by using the Start Menu.

  • Click on Start
  • Click the small arrow next to shut down
  • From the pop out menu, click Sleep

Another option that can be used to lock your computer is to use CRT+ALT+Delete

  • Press CRT+ALT+Delete
  • Click Sleep
Tag: laptop

To keep your computers sensitive information safe from others while your computer is left unattended it is best to lock it. The easiest way to do this to use keyboard shortcuts.

Lock your computer using keyboard shortcuts by:

  • Press the Windows key and the “L” key

You can also lock the computer by using the Start Menu.

  • Click on Start
  • Click the small arrow next to shut down
  • From the pop out menu, click Lock

Another option that can be used to lock your computer is to use CRT+ALT+Delete

  • Press CRT+ALT+Delete
  • Click Lock Computer
Tag: laptop

You can make changes to when and how your laptop goes to Sleep or Hibernates by changing the power settings.

To change your power settings in Windows 7:

    • Click Control Panel
    • Click System and Security
    • Click the Start button
    • Click Power Options

From here you can make changes to what the power button does and what closing the lip to your laptop will do.

To change your power settings in Windows 8:

  • From the pop-out menu click Search
  • Type Power Options in the search bar
  • Move your mouse to the lower right corner of the screen and then move up
  • Click Power Options

From here you can make changes to what the power button does and what closing the lip to your laptop will do.

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You can change your password by:

  • Press Ctrl+Alt+Delete
  • Type your old password
  • Type your new password
  • Click Change Password
  • Confirm your new password
  • Press Enter
Tag: laptop

There are various reasons to backup your files from a personal computer. Files can be lost due to viruses, hard drive issues, accidental deletion, and from theft of our equipment. It is essential to keep regular backups to ensure that you do not lose any files which are important to you. There are a many options available to you when backing up your files, ranging from external hardware storage to online storage options. A couple of these options are listed below.

Google Drive

    • Free storage space is limited to 30 GB
    • More storage can be purchased if needed
    • Documents, images, audio, and video files are supported
    • More information can related to Google Drive can be found here.

Uploading file to Google Drive

You can “drag and drop” files directly into you Google Drive or you can use the file uploader. When using the file uploader, you upload files individually or entire folders. If you want to upload a folder, you will need to ensure that you have the latest version of Chrome.

    • On the left side, click New.
    • Choose either File upload or Folder upload.
    • Select the file you want to upload.
    • Click Open.

*You can choose multiple files by pressing Ctl and clicking on them. You can also drag files and folders directly into your Google Drive.

External Hard Drives and USB Flash Drives

    • Storage space varies depending on external hard drive capacity
    • All files are supported

Creating a backup of your files to an external hard drive or USB Flash Drive using Windows 7

    • Close all programs and files.
    • Click the Start menu.
    • Click Computer.
    • Double-click on C:
    • Double-click the Users folder.
    • Locate the user folder which contains the file you want to backup, right-click, and select Copy.
    • Close the window.
    • Make sure the external hard drive is plugged in. Note: Close the Auto-Play window if it appears.
    • Click Start menu.
    • Click Computer.
    • Locate and right-click on your external hard drive.
    • Click Paste.
    • Depending on the amount of data, this may take several minutes.

Creating a backup of your files to an external hard drive or USB Flash Drive using Windows 8

    • Close all programs and files.
    • Click the Start menu.
    • Click Your Name.
    • Hold down the Ctrl key while clicking each folder and file you want to copy.
    • Right-click and select Copy.
    • Close the window.
    • Plug in your external hard drive.
    • After a few seconds, your external hard drive window should appear (most likely drive D:)
    • If the window does not automatically appear, follow these steps:n
    • Click Start menu.
    • Click Computer.
    • Locate and double-click on your external hard drive (most likely drive D:)
    • Right-click in the external hard drive window and select Paste.
    • A small dialog box will appear displaying time remaining. Depending on the amount of data, it may take several minutes.
    • Be sure you backup file located in other places like your desktop as well.

Ensure that your backup was successful

It is very important to make sure that yr files were successfully backed up. You can verify the backup copied your files to the external hard drive or USB flash drive by the following steps:

    • Click the Start menu.
    • Click My Computer.
    • Double click the external hard drive or USB flash drive.
    • Click through your folders in ensure that your files are all there.

Restore your backup

If you have had to restore your Windows software, you will want to restore the files from your backup. This is a fairly simple process with just a few short steps.

    • Close all programs and files.
    • Click the Start menu.
    • Click Computer.
    • Locate and right-click on your external hard drive or USB flash drive.
    • Right click on your user folder and click Copy.
    • Close the window.
    • Click the Start menu.
    • Click Computer.
    • Double-click on C:
    • Double-click the Users folder.
    • Locate the user folder which contains the file you want to restore your files to.
    • Click Paste.
    • Depending on the amount of data, this may take several minutes
Tag: laptop

Windows 7

  • Click Start
  • Right-click on My computer
  • Choose Properties

Windows 8

  • On the Start screen
  • Type Computer, press and hold or right-click Properties
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The notifications area is the area at the bottom right of your screen which display icons, on the task bar. In most cases you are able to customize what notifications you see here in the task bar. With most notifications you are able to right-click on them individually and exit or disable them, however some notifications wont allow this. Follow the step below to remove notifications from the task bar.

  • Right-click on the task bar
  • Choose Properties
  • Choose Customize
  • Click on the drop-down menu for the item that you want to remove and choose Hide Icon and Notifications
  • Click Ok
Tag: laptop

For security reasons, it is important to download and install Window updates as they become available. By keeping your Windows software up to date, you are ensuring that your privacy and sensitive personal information is protected. Below are the directions on how to bring your computer up to date both manually and automatically.

Manually configure Windows updates for Windows 7 and Windows Vista

  • Login to your computer as the Administrator or a user that has administrator permissions.
  • Click Start, the select All Programs, and then select Windows Updates
  • Click Check for updates

After Windows checks for updates, if any are available, you will have the option to install them. This process can take some time, be patient.

  • Click install updates, your computer will most likely require a restart after the updates have finished install.

Manually configure Windows updates for Windows 8

  • Open the Charm Bar, press the Windows Key + C
  • Click Settings
  • Click Control Panel
  • Click System and Security
  • Click Windows Update
  • Click Check for Updates
  • Click install updates, your computer will most likely require a restart after the updates have finished install.

Turn on the Windows Automatic Updates feature for Windows 7 and Windows Vista

  • Login to your computer as the Administrator or a user that has administrator permissions.
  • Click Start, the select All Programs, and then select Windows Updates
  • Select the radio button for Install updates Automatically

Turn on the Windows Automatic Updates feature for Windows 8

  • Open the Charm Bar, press the Windows Key + C
  • Click Settings
  • Click Control Panel
  • Click System and Security
  • Click Windows Update
  • Click Change Settings in left column
  • From the drop down menu, select Install updates automatically (recommended)

Keep in mind that you can set the automatic times for the updates to download for anytime, day or evening.

It is recommended that you set this automatic download time for a time when you are not using the computer to avoid a downtime or a slowing down of your computers performance.

Tag: laptop